Return & Refund Policy

Standard Returns Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned items will be refunded. Please note that shipping charges will not be refunded.

The returns policy may vary during promotional periods. Please check the terms & conditions of the promotion before placing your order.

For the return or exchange of Luneaur products purchased from any other authorized retailer, please contact your retailer directly.

Returns Process (Excluding Black Friday and Other Promotions)

For all returns, please contact support@luneaur.com for your return label. Please include your order number and the item that you would like to return. We will inform you of the next steps upon receipt of your email.

Damaged Items

If your items arrive damaged, please send a photo of the damaged item along with your order number to support@luneaur.com with the subject line: DAMAGED.

This should be submitted within 14 days of receiving your order.

Items Not Received

If you have not received your full order, please contact us at support@luneaur.com with the subject line: MISSING ITEM. Please include your order number.

Company Information

Company: Guangzhou Miqi Clothing Co., Ltd.

Address: Room 210, Building E, No. 3 Dalisha Road, Tianhe District, Guangzhou, Guangdong, China

Phone: +86 18279789308