Shipping & Delivery
Shipping & Delivery Policy
The total delivery time for your order consists of two parts: Processing Time and Shipping Time.
Shipping Origin
Orders are dispatched from warehouses in China. Some items may ship separately from different warehouse locations within China, depending on product availability.
Our company address listed below is our business contact address and is not necessarily the dispatch location or an authorized return address.
Processing Time
Order verification, quality checking, and packaging usually take up to 72 hours after your order is placed and payment is successfully received.
Once processing is complete, your order will be dispatched. Processing time is separate from the estimated shipping times below.
If an item is out of stock or a significant processing delay occurs, we will contact you with an update.
Shipping Rates
All shipping fees and order thresholds below are in U.S. dollars (USD).
| Shipping Destination | Orders Below $39.98 | Orders of $39.98 or More |
|---|---|---|
| United States | $5.99 | FREE |
| Other supported destinations | $5.99 | FREE |
These rates apply to standard shipping. Available shipping methods and the final shipping cost will be displayed at checkout before payment.
We ship only to destinations supported at checkout.
Estimated Shipping Time
The following estimates apply to in-stock items and begin after dispatch:
| Destination | Estimated Standard Shipping Time |
|---|---|
| United States & Canada | 10-20 business days |
| Australia & New Zealand | 10-20 business days |
| United Kingdom & Europe | 10-20 business days |
| Other supported destinations | 10-25 business days |
Business days are Monday through Friday, excluding public holidays.
These estimates correspond to approximately 2-4 weeks for the United States, Canada, Australia, New Zealand, the United Kingdom, and Europe, and 2-5 weeks for other supported destinations, excluding processing time. Public holidays may extend these timeframes.
Total estimated delivery time is up to 72 hours for processing, plus the applicable shipping time above.
Delivery dates are estimates and are not guaranteed. Customs clearance, local delivery services, carrier disruptions, public holidays, severe weather, and periods of high order volume may affect delivery times.
Customs Clearance
Orders are shipped internationally from China and may be subject to customs inspection in the destination country or region. Customs clearance may extend delivery beyond the estimated timeframe.
If customs authorities or the carrier require additional information from you, please respond promptly to help avoid further delays.
Insured Shipping
If the shipping option selected at checkout includes insurance and your item is lost in transit or arrives damaged, please contact support@luneaur.com with your order number and any available supporting information.
For damaged items, please include photos of the product and packaging. For items believed to be lost, we will review the tracking information and investigate with the carrier.
A replacement may be provided at no additional cost following verification of the loss or damage. This process does not limit any rights you may have under applicable consumer law.
Priority Insured Shipping
If Priority Insured Shipping is offered and selected at checkout, your order receives priority during processing and includes shipping insurance.
Priority processing does not guarantee faster transit or an earlier delivery date. Unless a different delivery estimate is specifically shown at checkout, the standard shipping estimates above apply.
Any additional charge will be displayed before payment.
Multiple Shipments
Items in the same order may be dispatched separately from different warehouses within China and may arrive on different dates.
Where separate tracking numbers are available, we will provide them for each shipment.
Tracking Information
Once your order has been dispatched, we will send a shipping confirmation with tracking information when available.
Tracking updates may take several days to appear after dispatch. You can use the tracking details provided to check the latest delivery status.
If your order has not arrived within the estimated delivery timeframe, please contact support@luneaur.com with your order number so we can investigate.
Order Changes
If you need to change your order, please contact us within 24 hours of placing it at:
Please include your order number and the changes you would like to request. Changes are subject to the order's processing status and cannot be guaranteed. Once an order has been shipped, we may be unable to change or cancel it.
Please check your selected size, color, shipping address, and other order details carefully before completing your purchase.
Company Information
Company: Guangzhou Miqi Clothing Co., Ltd.
Address: Room 210, Building E, No. 3 Dalisha Road, Tianhe District, Guangzhou, Guangdong, China
Email: support@luneaur.com
Phone: +86 18279789308