Shipping & Delivery

Shipping & Delivery Policy

The delivery time for your order consists of two parts: Processing Time and Shipping Time.

Processing Time

Order verification, quality checking, and packaging usually take up to 72 hours after your order is placed and payment is successfully received.

Once processing is completed, your order will be dispatched for shipment.

Shipping Rates

United States

  • UPS Shipping: $5.99 for orders from $0.00 to $39.97
  • Free Shipping: FREE for orders of $39.98 or more

Worldwide

  • Express Shipping: $5.99 for orders from $0.00 to $39.97
  • Free Shipping: FREE for orders of $39.98 or more

The available shipping methods and final shipping cost will be displayed at checkout based on your order value and shipping destination.

Estimated Shipping Time

USA & Canada

Standard Secured Shipping & Insurance usually takes 2–4 weeks for delivery if the item is in stock.

Australia & New Zealand

Standard Secured Shipping & Insurance usually takes 2–4 weeks for delivery if the item is in stock.

United Kingdom & Europe

Standard Secured Shipping & Insurance usually takes 2–4 weeks for delivery if the item is in stock.

Other Countries

Standard Secured Shipping & Insurance usually takes 2–5 weeks for delivery if the item is in stock.

Please note that the estimated shipping time does not include processing time.

Delivery times may vary depending on the destination, customs clearance, local postal services, carrier delays, holidays, weather conditions, and other circumstances beyond our control.

Insured Shipping

If an item is lost during delivery or arrives damaged, we may provide a replacement at no additional cost, provided that sufficient proof of loss or damage is supplied.

Priority Insured Shipping

Priority Insured Shipping gives your order priority during processing.

However, actual delivery times may still be similar to Standard Shipping depending on order volume, destination, and carrier conditions.

Your shipment is also insured.

Multiple Shipments

Some products may be shipped separately and may arrive at different times because our products may be dispatched from different warehouse locations.

Tracking Information

Tracking numbers may take several days to update after your order has been shipped.

Once tracking information becomes available, you can use the tracking number provided to check the latest delivery status.

For some countries and regions, shipping may take longer than the estimated delivery timeframe.

During periods of high order volume, processing and shipping may also take longer than usual. We appreciate your patience and understanding while we work to dispatch all orders as quickly as possible.

Order Changes

If you need to make changes to your order, please contact us within 24 hours of placing your order at:

support@luneaur.com

If your order has already been shipped, we may not be able to make any changes.

Please carefully check your selected size, color, shipping address, and other order details before completing your purchase.

Company Information

Company: Shenzhen Sina Clothing Co., Ltd.

Address: Room 929I, 9th Floor, Zhongxin Technology Building, No. 31 Bagua Road, Hualin Community, Yuanling Subdistrict, Futian District, Shenzhen, Guangdong, China

Phone: +86 18889975170